Frequently Asked Questions
Everything you need to know about our luxury handcrafted jewelry.
How long will it take to receive my order?
As many of our pieces are handcrafted to order in our UK workshop, please allow 3-5 working days for production. Standard shipping typically takes an additional 2-3 days.
What materials do you use for your jewelry?
We are committed to sustainability and use 100% recycled gold and silver for our collections, ensuring high-quality craftsmanship with a lower environmental impact.
Can I return a personalized item?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized or custom-engraved, unless the item is faulty.
Do you offer international shipping?
Yes, we ship our luxury jewelry worldwide. International delivery times and costs vary depending on the destination and are calculated at checkout.
How can I find my correct ring size?
We offer a downloadable size guide on our website, or you can order a physical ring sizer to ensure the perfect fit before placing your order.
Is your jewelry hallmarked?
Yes, all our gold and silver pieces are hallmarked at the London Assay Office, providing an official guarantee of the metal's purity and quality.